IT Specialist

Ata Freight Line Ltd.Şti

ATA Freight is an U.S. based global logistics provider with its own offices in USA, INDIA, TURKEY, CHINA, MEXICO and RUSSIA. ATA Freight has evolved from a traditional international freight forwarder to one of the leading global providers of innovative and fully integrated supply chain solutions. We are a certified NVOCC, one of the first members of C-TPAT, as well as IATA and FIATA members.

We are seeking a highly motivated and customer focused IT Infrastructure Support Specialist to join our IT team. The successful candidate will be the first point of contact for all IT-related issues and inquiries, providing efficient and effective technical support to end-users. The IT Infrastructure Support Specialist will play a critical role in maintaining the smooth operation of our organization's IT systems, ensuring optimal functionality and user satisfaction.

 We are a leading global logistics & freight forwarding services provider, specializing in innovative shipping management solutions. The Company has evolved from a traditional international freight forwarding service to one of the leading global providers of innovative and fully integrated supply chain solutions.

 Responsibilities/Duties

• End-User Support. PC, software installation, maintenance etc.
• Respond to IT support requests through various channels, including ITSM, phone, email and in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely and professional manner.
• Provide clear and concise instructions to end-users for issue resolution and prevention.

Technical Issue Resolution:

• Diagnose and escalate more complex technical issues to the appropriate IT teams or vendors.
• Collaborate with team members to identify recurring issues and contribute to the development of permanent solutions.

System Maintenance and Monitoring:

• Assist in the maintenance and monitoring of IT systems, ensuring proactive identification and resolution of potential issues.
• Perform routine system checks and updates to guarantee the security and efficiency of IT infrastructure.

Documentation and Knowledge Sharing:

• Maintain detailed and up-to-date documentation of common issues and solutions.
• Contribute to the development of knowledge base articles and user guides for self-help and training purposes.

User Training:

• Conduct user training sessions on basic IT procedures and best practices.
• Provide guidance to end-users on utilizing software applications and IT tools effectively.

      Required Skills

• Graduated from University,
• Must have minimum 5 years of experience in helpdesk service and operations,
• Must have English communication skills,
• Have excellent communication skills and ability to build strong working relationships with colleagues,
• Experience with Exchange Online, Office 365, Defender & Intune,
• Must have familiarity ISO 27001,
• For candidates interested in the position, possible having certifications ITIL, COBIT or Azure will be an advantage,
• Network skills will be an advantage (HP, Meraki, Cisco, Huawei),
• Ability to think and act strategically and proactively,
• Strong business acumen and ability to align IT with overall business objectives,
• Proven ability to manage complex IT projects on time and within budget,
• Ability to stay current with emerging technologies and industry trends,
• Strong writing and presentation skills.