Sales Support and Customer Service Supervisor

AVİENT TURKEY RENKLENDİRİCİ VE KATKI MADDELERİ SANAYİ VE TİC.A.Ş.

UALIFICATIONS AND JOB DESCRIPTION

Avient Corporation (NYSE: AVNT), with 2021 revenues of $4.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Avient employs approximately 8,700 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. 

General Summary:

Customer Service Supervisor will be based in Avient Gebze facility located in GOSB (Kocaeli). S/He will serve as the face to the customer providing value added services that grow our businesses. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department. 

Essential duties and Responsibilities: 
 
•    Oversee daily operations of the customer service department. 
•    Become an "expert user" in SAP Processes. Management of all exceptions related to order processing and fulfillment.
•    Responsible for the customer service actions for key accounts.
•    To be in charge of daily and weekly reporting and ensure all lot and inventory data is accurate.
•    Provide knowledge and support to CSRs. 
•    Certify CSRs in their performance of SAP processes. 
•    Maintain CSR role for specified area and act as backup for other CSRs. 
•    Support commercial teams during curtomer visits where needed.
•    Schedule and lead training sessions as needed.