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OPERATION SPECIALIST / ISTANBUL

ETIYA

İstanbul(Avr.)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Application Count

149 application

Job Type

Full-Time

Position Level

Specialist

Application Count

149 application

Department

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION

ETIYA is a global technology company with more than 1000 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and customer experience. 

ETIYA strengthens data-driven decision-making structures of organizations and helps them to take effective and agile actions by enabling all steps of the customer journey to be monitored and managed. 

ETIYA, which prioritizes organizations’ transition to customer value management; utilizes its capabilities of Artificial Intelligence, Data Analytics and Customer Management as a competition leverage and enables them to build a full-digital and sustainable business model. 

Having offices in the Netherlands, Canada, USA, Turkey, Ukraine, Singapore, UAE, ETIYA’s products and solutions have been awarded by independent organizations worldwide. ETIYA, grounding on the corporate values by focusing on continuous innovation and improvement, aims its employees to exceed every day.

 If you are 

  •  an innovative 
  •  an agile 
  •  a bold DAYDREAMER   

who is willing to contribute in a leading TECHNOLOGY company, 

  • passionate about INNOVATION
  • oriented with AGILITY 
  •  fed with COURAGE 

 we are looking forward to your application!


THE GENERAL QUALIFICATIONS OF THIS POSITION INCLUDE THE FOLLOWINGS:

Education:

• BS or MS in Computer Engineering, Management Engineering, Industrial Engineering, Mathematics Engineering or related fields

Experience / Technical Knowledge:

• Minimum 3 years of experience in operation, IT or solution support preferably in telco industry

• Experience in a 24x7 support environment

• Strong knowledge of CRM services

• Strong knowledge of SQL, PL/SQL, POSTgreSql

• Basic knowledge of Oracle database administration

• Basic understanding of telecommunications principals

• Knowledge of ITIL

• Knowledge of UNIX and shell scripting

• Understanding of delivery management processes

Language:

• Good command of written and spoken English; since the new joiner will be positioned in an international project

Personal Competencies:

• Innovative, agile and a collaborative team player

JOB DESCRIPTION

The successful new joiner will be a member of an international team, which enables him/her to improve his/her technical and personal competencies.

He/she will be responsible for:

• Service CRM products of the institutions, environmental systems and integration of projects that take part in the execution of the second level maintenance and support activities

• Carry out of daily operational activities

• Detection of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams

• Understanding and prioritizing the customer's needs correctly and realizing the action plans in accordance with the service level and quality standards  

Preferred Candidate

2 - 6 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

Operasyon Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Operasyon Uzmanı Operasyon Uzmanı Maaşları Operasyon Uzmanı Nasıl Olunur? Operasyon Uzmanı Nedir? Operasyon Uzmanı İş İlanları
Hakkımızda

TR: Etiya, kendi geliştirdiği yapay zeka destekli ürün portföyü ile müşteri deneyimini esas alan dijital dönüşüm uygulamaları sunan global bir yazı

Şirket Sayfasına Git
Şirketin Aydınlatma Metni

ETİYA BİLGİ TEKNOLOJİLERİ YAZILIM SANAYİ VE TİCARET ANONİM ŞİRKETİ ÇALIŞAN ADAYLARI KİŞİSEL

Detaylı Bilgi

Operasyon Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Operasyon Uzmanı Operasyon Uzmanı Maaşları Operasyon Uzmanı Nasıl Olunur? Operasyon Uzmanı Nedir? Operasyon Uzmanı İş İlanları