Patient Relations Responsible

Gizli Firma

PATIENT RELATIONS RESPONSIBLE

We are looking for a "Patient Relations Officer" to work domestically/abroad for our hospital that provides fully equipped VIP service.

GENERAL QUALIFICATIONS

• She/He will work in the VIP Department of our hospital,
• Fluent in English (reading, writing and understanding),
• Able to communicate effectively with patients and their relatives,
• Has problem solving ability,
• Having an understanding focused on patient satisfaction and service quality,
• Preferably, you have worked in the healthcare, pharmaceutical or hotel industry,
• Experience in telephone sales/marketing,
• Successful in human relations,
• Friendly, dynamic and presentable,

JOB DESCRIPTION

• Arranging doctor appointments in line with customer complaints,
• Making phone calls to bring patients to our clinic and arranging examination appointments,
• To convey the results of the analysis,
• Dealing with hospital customers and assisting them in their transactions,
• Listening to patients' complaints and asking the right questions to define the problem,
• Taking the necessary actions for its solution,
• Personal follow-up of the actions taken,
• Conducting communication with the patient / patient's relative in accordance with the service culture,
• Ensuring that complaints are resolved and making the necessary reporting,
• Carrying out the Patient Rights process, (daily patient complaint-satisfaction meetings and making necessary reports,
• Trying to keep patient satisfaction at the highest level by understanding the psychology of the patient / patient relative