Customer Relations & Order Management Responsible

Şişecam

Sisecam was founded in 1935 to establish Turkey’s glass industry in line with the vision of Mustafa Kemal Atatürk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals. Sisecam is the only global company operating in all core areas of glass production – including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world’s top two manufacturers of glassware and the top five producers of glass packaging and flat glass. Sisecam is one of the three largest soda ash producers in the world and the world leader in chromium chemicals.

Sisecam plays a leading role in the flat glass, glassware, glass packaging, chemicals, automotive, glass fiber, mining, energy and recycling business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russian Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.

Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who has 88 years of experience, more than 25 thousand employees, production activities in 14 countries on four continents, and a sales network of more than 150 countries, continues its growth journey in line with its "Global Excellence" strategy and with an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility for protecting the planet, empowering society and transforming life with its CareForNext strategy, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspect.

We are looking for a "Customer Relations and Order Management Responsible" to take part in Şişecam in Tuzla/İstanbul. The ideal candidate would have the following qualifications:

·   Bachelor's degree in Business Administration, Economics, International Relations, Industrial Engineering, etc.

·     Minimum 2 years of experience in relevant field

·      Proficient in planning, task management, and problem-solving skills

·      Proficiency in Microsoft Office programs, preferably with SAP knowledge

·      Verbal and written communication skills and a good team player

·      Excellent command of English

·      No restrictions to travel

JOB DESCRIPTION:

·       Conducting activities to meet customer needs in line with the defined strategies

·       Ensuring existing customer communication and enhancing relationships

·       Receiving requests from customers and ensuring the conversion of received requests into orders

·      Ensuring entry into the system and monitoring the process with relevant departments for the planning of production for requests converted into orders

·      Performing preparation, planning, and tracking processes related to order shipments

·      Monitoring customer payments and credit limit checks

·      Calculating customer bonus entitlements, entering customer invoices

·      Recording customer complaints, entering them into the system, and monitoring them according to the complaint evaluation process

·  Conducting sales analyses for customers, reporting, and conveying opinions on customer performances

·       Conducting competitor, market, and product analyses

·       Conducting potential customer research to increase market share within the framework of corporate culture and market/customer policies

·       Conducting presentations of the company/brand/products to customers