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Assistant Residence Manager

Six Senses Kaplankaya

Aydın(Didim), Muğla(Bodrum, Milas)

İş Yerinde

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Tecrübe

2 - 10 yıl arası

Departman

Başvuru Sayısı

139 başvuru

Çalışma Şekli

Tam Zamanlı

Tecrübe

2 - 10 yıl arası

Başvuru Sayısı

139 başvuru

Departman

Kariyer Image

GENEL NİTELİKLER VE İŞ TANIMI

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

  • Act as a mentor for all hosts and supervisors by supervising, guiding and motivating them on the management and development of their respective teams.
  • Ensure that all set guidelines, LQA standards and task breakdowns are in place and rigorously enforced.
  • Ensure that all relevant queries, requests, incident reports, etc. are recorded, action plans initiated.
  • Oversee the effective operation of the guest transfer experience to and from the resort.
  • Take part in the warm receiving of all guest arrivals and ensure that the guests’ welcome experience exceeds set standards at all times.
  • Oversee the management of the guest history and profile system in conjunction with the Front Office.
  • Oversee the departure process of the guest to exceed the approved standards for Six Senses.
  • Facilitate training and development of all subordinate hosts whilst constantly monitoring performance standards.
  • Assist the Residences Director in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.
  • Ensure that all billing is carried out efficiently and that all relevant charges have been captured correctly, before guests’ departure.
  • Oversee the effective and financially profitable operation.
  • Seek opportunities to upsell and maximize revenues in all areas.
  • Display a positive attitude and to drive problem to resolution in difficult times.
  • Motivate the team with a fair approach to development, promotions, and rewards/recognitions.
  • Provide innovative solutions to current challenges.
  • Check and follow up on repairs and maintenance of the department.
  • Be a Six Senses ambassador at all times. 

Qualifications 

  • Turkish nationality.
  • BA/BSc in Hospitality management or related field.
  • Minimum 3 years managerial similar position; prefer in a luxury hotel setting.
  • Excellent written and verbal skills both in English and Turkish. 
  • Additional languages are beneficial.
  • Proficient in MS Office applications and PMS accounts. 
  • Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
  • Great attention to details.
  • Ability to manage, train and motivate a variety of people.
  • Responsive, engaged and interactive with capability of building strong positive team.
  • Able to converse and resolve guest complaints/issues in a calm and professional manner.
  • Demonstrate excellent communication, counseling and decision-making.
  • Visibly proactive with excellent organizational skills, capable of providing focused leadership.
  • Creative and innovative.
  • Energetic with a positive attitude. 

Aday Kriterleri

Üniversite(Mezun), Yüksek Lisans(Mezun), Doktora(Mezun)

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Turizm / Konaklama ve Otelcilik

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Detaylı Bilgi
Yan Haklar

Yemekhane.

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