Butler

Six Senses Kaplankaya

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

• Co-ordinate with departments for transfer related issues and assist guests with transfers to and from the hotel if needed. 
• Escort guests accordingly throughout the hotel/residence. 
• Check if the guest has any clothes for laundering. 
• Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction. 
• Collect any information about special dietary requests, allergies or other safety conditions.
• Ensure check guest details are inputted into the system. 
• Ensure to consolidate guest histories and feed into the system. 
• Monitor guest comments and follow up as necessary. 
• Check all information on registration card and cross check with correspondence for accuracy. 
• Ensure all guest documents are filled, registered and confirmed by the resort management. 
• Meet with the guest at appropriate times to communicate daily events, schedules and requests. 
• Making arrangements for resort operated activities, restaurants, tours and other experiences. 
• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information. Understand how to process payments via multiple sources and close accounts. 
• Convert money accordingly through foreign currency exchange.
• Handle guest faxes and mail. 
• Handling all job orders for defects in the villa. 
• Ensure different food service meals are delivered according with hotel guidelines.
• Knowledge of different types of treatments at Six Senses Spa.
• Audits on all guest experience as necessary.
• Knowledge of the room service menus are very important and always update the changes. 
• Ability to take all room service orders and requests. 
• Ensure to follow up room service, delivery and presentation. 
• Ensure F&B service as per LQA standards. 
• Have a good knowledge of all outlet menu and F&B day to day activities. 
• Assist with guest purchases at the resort. 
• Ensure readiness of materials, methods and equipment needed to ensure the highest level of service is provided. Handle specific guest requests, complaints, and suggestions and follow through to maximize the service standard. 
• Assist guest with packing / unpacking service.
• Coordinate the guest preferences with housekeeping and inspect the room/residence 
• Preparation of all types of beverages. 
• Relay guest complaints to GEM supervisor without any delay. 
• Knowledge of countries within reasonable reach and what they have to offer. 
• Knowledge of history and demographical facts about current country. 
• Knowledge of flora and wildlife found on the property. 
• Notify concerned teams of guest arrival and follow up if necessary before the arrival. 
• Adherence to all recognized LQA Standards. 
• Ensure the room is prepared according to the guest preference. 
• Ensure that all concerned departments have the guest history information. 
• Ensure all special requests and preferences has been met as per the guest profile. 
• Book any necessary treatments with the spa during the guest’s stay.

Qualifications

• Turkish nationality.
• Bachelor’s degree in Hotel and Restaurant Management, or a related major.
• Minimum two years of experience in a similar position in a luxury lifestyle brand. 
• Excellent command over written and spoken English and Turkish. 
• Additional languages are beneficial. 
• Excellent F&B Service skills. 
• Good all round knowledge of Hotel operations. 
• Proficient in MS Office. 
• Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. 
• Great attention to details. 
• Able to converse and resolve guest complaints/issues in a calm and professional manner. 
• Can identify priorities and effectively execute tasks/projects accordingly and in a timely manner. 
• Exceptional customer relationship skills.
• Excellent organizational skills. 
• Energetic with a positive attitude.